Support

We're Here To Help

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Need assistance with a reservation, payment, upcoming ride, or your Pink Fleets account? Our support team is ready to help you get the answers you need.

For immediate assistance with an active or upcoming ride, call: 1 (800) 385-5004.

For non-urgent questions, complete the support form below and provide as much information as possible so our team can assist you efficiently.

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Reservations and Upcoming Rides

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Contact us if you need help with:

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• Confirming the status of a reservation

• Reviewing pickup or drop-off details

• Updating passenger or luggage information

• Adding special instructions

• Questions about airport transportation

• Questions about hourly or point-to-point service

• Reporting that your driver has not arrived

• Please include your booking number when available.

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Payments, Receipts, and Billing

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We can assist with:

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• Payment-status questions

• Checkout-link issues

• Missing booking confirmations

• Receipt or billing-document requests

• Questions about charges associated with a reservation

• A paid reservation is confirmed only after payment has been successfully processed and a confirmation has been issued.

• For your security, never send your complete card number, security code, banking password, or account credentials through the support form.

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Driver Support

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Pink Fleets drivers can contact support for help with:

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• Assigned rides

• Pickup or drop-off information

• Pre-ride and post-ride inspections

• Inspection photo or video uploads

• Schedule and availability questions

• App access or sign-in problems

• Trip-status or completion issues

• Technical problems affecting an active ride

• For urgent issues involving an active trip, call 1 (800) 385-5004.

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Lost Items

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If you believe you left an item in a Pink Fleets vehicle, contact us as soon as possible.

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Please provide:

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• Your booking number

• Date and approximate time of the ride

• Pickup and drop-off locations

• A detailed description of the item

• A safe phone number or email address where we can reach you

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Pink Fleets will make a reasonable effort to help locate lost property, but recovery cannot be guaranteed.