Account Deletion

 

Pink Fleets respects your privacy. This policy explains how we collect, use, and protect your information.

 

How to request account deletion

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If you still have access to the Pink Fleets app:

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1. Sign in to your Pink Fleets rider account.

2. Open your account or Settings area.

3. Locate Delete Account.

4. Follow the on-screen instructions and confirm your account-deletion request.

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If you cannot access the Pink Fleets app or your account, you may submit an account-deletion request through Pink Fleets Support. When contacting us, use the email address associated with your Pink Fleets account so that we can verify and process your request. We may require reasonable verification before processing a request to protect accounts from unauthorized deletion.

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What happens after you request deletion

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Once an account-deletion request is successfully submitted, Pink Fleets will process the request and complete the applicable account deletion and anonymization within 30 days. You will be notified when the deletion process has been completed when a usable contact method remains available.

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As part of the deletion process, access to the rider account is removed and personal information associated with the rider profile is deleted or anonymized as applicable. This may include profile information such as your name, email address, telephone number, saved addresses, profile image, date of birth, marketing preferences, and device or notification tokens.

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Information we may retain

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Account deletion does not necessarily require deletion of every record associated with transactions or services previously provided by Pink Fleets. Pink Fleets may retain information when reasonably necessary for legitimate business or legal purposes, including records relating to completed or prior reservations, payments, receipts, taxes, accounting, fraud prevention, disputes, legal obligations, regulatory requirements, security, and audit history.

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Retained records will be kept only for the period reasonably necessary to satisfy the applicable business, legal, tax, accounting, fraud-prevention, dispute-resolution, or regulatory purpose and will remain subject to the protections described in this Privacy Policy.

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Requesting deletion without the app

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You do not need to reinstall the Pink Fleets app solely to request account deletion. If you no longer have access to the app, contact Pink Fleets Support using the contact method provided on this website and request “Pink Fleets Rider Account Deletion.” Include the email address associated with the account. Do not send your password, payment-card information, or other authentication credentials.

Questions regarding account deletion or retained information may also be directed to Pink Fleets Support.